Last updated: June 26, 2020
Follow a contact, company, deal, or ticket record to receive notifications when there is new activity on the record.
Set your follow preferences
- In your HubSpot account, click your account name in the top right corner, then click Profile & Preferences.
- In the left sidebar menu, navigate to Notifications.
- Click the Email, Desktop, and Other apps tabs to configure your notification by device type.
- In the top right, type follow in the search bar to display all follow notifications.
- Select the checkbox next to the notification you want to allow.
Follow a contact, company, deal, or ticket record
- In your HubSpot account, navigate to your contacts, companies, deals or tickets.
- Click the name of the record to follow.
- In the left sidebar, click the Actions dropdown menu and select Follow.
- Notifications will now be triggered based on your follow preferences.
Please note: every user is set to automatically follow records that they are the owner of. To turn off follow notifications for a specific contact, company, or deal you own, navigate to the record and click Actions, then select Unfollow in the card.
