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Create multi-touch contact attribution reports (BETA)

Last updated: October 4, 2023

Create a custom multi-touch contact attribution report.

The report attributes the number of newly created contacts in the form of "contact credits" to their interactions with your business as recorded in HubSpot, so you can understand better how marketing and sales activities are pulling leads for your business.

Create a custom multi-touch revenue attribution report

  • In your HubSpot account, navigate to Reports > Reports.
  • In the upper right, click Create custom report.
  • In the left panel, select Attribution.
  • Select Contacts, then click Next in the top right.
  • Click the edit pencil icon to name your report.
  • In the left panel, Explore tab, learn about the possible reports you can create using contact attribution. Click View to check out a sample report that helps to answer the question stated. This will automatically set certain options in the Configure tab for you to produce the report.

  • To set up and customize your report, in the left panel, click the Configure tab.
    • Chart type: select how you want your data to be represented. Learn more about the different chart types available in HubSpot.
    • Contact create date: select the contacts you want to analyze based on when they were created.
    • Lifecycle stages: select the contacts you want to analyze based on their current lifecycle stage.
    • Buying roles: select the contacts you want to analyze based on the values in their buying role.
    • Dimensions: select a dimension to slice the new contact credit by. You can click Add another dimension to slice the data further. The dimensions are:
      • Content type: select to assign contact credits by content type. Learn more about content types.
      • Content title: select to assign contact credits by the titles in your content. Where the content does not have a title, the URL of the content will be displayed.
      • Campaign: select to assign contact credits based on assets associated with your HubSpot campaigns.
      • Referrer: select to assign contact credits based on how they were referred to your business.
      • Interaction source: select to assign contact credits by interaction source. Learn more about interaction sources.
      • Interaction type: select to assign contact credits by interaction type. Learn more about interaction types.
      • Contact: select to view individual contacts.
    • Attribution Models: select one or more attribution models, based on how they attribute credit to the different interactions. If you select more than one model, each model and their associated credits will be displayed separately in the chart.

  • When you're done building your report, click Save in the top right. You can click Export to send a file containing the data to your HubSpot registered email address.

Bucket credits from your externally-hosted pages to a specific content type

If your business's website is not hosted with HubSpot and does not use the HubSpot content management system, your website is hosted externally, outside of HubSpot.

By default, any credits attributed to an externally-hosted page will be bucketed under the Pages without content type content type.

However, you can bucket credits attributed to your externally-hosted pages to other content types by requesting your developer team add the following code to those pages:

var _hsq = window._hsq = window._hsq || [];
_hsq.push(['setContentType', 'CONTENT_TYPE']);

Replace the CONTENT_TYPE text in the code with the expression for the content type you want the credits to be attributed to.

  • To attribute credits to the Website page content type, use the expressions standard-page or site-page.
  • To attribute credits to the Landing page content type, use the expression landing-page.
  • To attribute credits to the Listing page content type, use the expression listing-page.
  • To attribute credits to the Blog post content type, use the expression blog-post.
  • To attribute credits to the Knowledge article content type, use the expression knowledge-article.

Learn how this code works in our developer's documentation.

Definitions and information on revenue attribution

Attribution models

There are six different attribution models that splits the revenue credits to interactions differently.

  • First interaction: attributes 100% of the contact credits to the contact's first interaction in the conversion path.
  • Last interaction: attributes 100% of the contact credits credits to the contact's last interaction in the conversion path.
  • Linear: attributes the contact credits equally to each interaction in the conversion path.
  • U-shaped: 
    • Attributes 40% of the contact credits to the first interaction and lead conversion interactions each.
    • Attributes the remaining 20% of the contact credits to all other interactions equally.

Interactions

The models attribute revenue credit to interactions, and will apportion higher credit to key conversion points in the customer journey. The key conversion points are:

  • First interaction: the customer's first interaction recorded in HubSpot. This is usually their first visit to your website.
  • Lead creation: the customer's last interaction before they were converted to a contact in HubSpot.
  • Deal creation: the customer's last interaction before a deal was associated to them.
  • Closed-won: the customer's last interaction before the deal associated to them moved to a closed-won stage.

Any interactions that occur between these key conversion points are called middle interactions.

Content types

Interaction sources

Interactions are bucketed by the traffic source of the session where they occurred (e.g., a page view during a session that started through an AdWords ad will be an interaction bucketed under Paid Search).

Where the interaction doesn't occur during a session, they will be bucketed based on the type of interaction:

  • Meeting, Call, Sales email reply, and Conversation interactions are bucketed under Sales.
  • Marketing email click interactions are bucketed under Email marketing.
  • Social post click interactions are bucketed under Social media.
  • If the interaction was the creation of the contact and this occurred offline, they are bucketed under Offline sources. Learn about what offline sources can mean.

Interaction types

These are the different interaction types available for the report.
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