Add a custom reply-to address to your marketing email

Some marketing emails get sent from a company president or an individual at your business. If you don't want all replies to go to that individual's personal inbox, you can specify a custom reply-to email address in your marketing email.

Please note: in certain cases with some email providers, automated email replies (e.g. an out-of-office responder) may still go to the original From address. 

• In your HubSpot account, navigate to Marketing > Email.

• Hover over an existing email and click Edit, or create a new email.
• Navigate to the From name details:
  • In the classic email editor, click Edit details.
    
    
  • In the drag and drop email editor, click the Settings tab.

• Click the From address dropdown menu to select a user in your account as the sender.
• Deselect the Use this as my reply-to address checkbox.
• In the Reply-to address field, enter the email address that should receive replies to this marketing email.