Create knowledge base articles

Create a knowledge base of articles for your customers.

Create and edit knowledge base articles

• In your HubSpot account, navigate to Service > Knowledge Base.
• In the upper right, click Create article.
• Add a title and subtitle to the article.
• Write the body of your article. Use the toolbar at the top of the editor to edit the text style, format your content, or add links, images and emojis.
• Click the Insert drop down menu, then click to add the below to your article: 
  • Embed: add external media to your article using the embed code or file URL.
  • Video: add a HubSpot video or external video to your article.
  • Table: add a table to your article
  • Call out: add callouts to draw the reader’s attention to important information in your article.
  • Anchor: add anchor links to your article.

Edit knowledge base article settings

• Click the Settings tab. 
• Edit your article URL if needed. To make changes to your knowledge base domain, learn more about customizing your knowledge base.
• Click the Category dropdown menu and select an existing category or click Create new to create a new one. This will determine where your article appears when visitors are browsing your knowledge base. 
• To add a subcategory, click the Subcategory dropdown menu to select an existing subcategory or click Create new to create a new one. Learn more about organizing your knowledge base categories.
• To add an existing tag, click the drop down and select a tag. Or, type the name of your new tag and click + Add tag.
• By default, your article will be set to Public access, which means the article is visible to everyone. You can select Private - registration required to give a specific list of contacts access to this article. The contacts will need to register and sign in with their own email and password to access this article.

• In the upper right, click Publish to take your article live.