Install and use HubSpot’s integration with Jira

Connect the Jira integration to create and update Jira issues within HubSpot from the ticket record. You can also use the workflows tool to send notifications to your team and analyze your Jira issues using new Jira properties.

Integration requirements

• You must be a Super Admin or have App Marketplace permissions in your HubSpot account.

• You must have a Jira account.

Install the integration

• In your HubSpot account, click the Marketplace icon marketplace in the main navigation bar and, select Connected apps.

• In the upper right, click Visit App Marketplace.

• Use the search bar to locate the Jira integration.

• Click Connect app in the top right corner.

• Review the required permissions, then click Accept.

Using the Integration

Once the integration is connected you can create a new Jira issue from a ticket record, attach an existing Jira issue to a ticket, and automate and report on tickets using the workflows tool.

Create and manage Jira issues

• In your HubSpot account Services > Tickets.

• Click the name of a ticket.

• In the right panel in the Jira section, click Associate Jira issue.

• In the dialog box, click the dropdown menu and search for an existing Jira issue or click Create new Jira issue to create a new Jira issue. If creating a new Jira issue, enter the details for the Jira and add any relevant attachments.

• Click Attach Jira issue if you have selected an existing Jira issue, or click Create Jira issue if you have created a new Jira issue.

• The Jira issue will appear in the Jira section on the associated ticket, contact and company records.

• To view comments from the associated Jira issue on the ticket timeline, in the middle panel, in the Activity tab, click the Filter activity dropdown menu.
• In the Integrations section, select the Jira checkbox. Comments from Jira will now sync and display on the ticket timeline.

Automate and report on tickets and Jira issues

With the Jira integration, you can create workflows to send notifications to your team or to the customer as Jira issues are updated and resolved. You can also create custom reports to analyze your tickets to view which Jira issues have the highest number of HubSpot tickets attached.

When the Jira integration is connected, the below properties will be added to your account and are available to use in workflows and reports:

• Jira Issue Status

• Jira Issue Summary

• Jira Issue ID

• Jira Issue Priority

• Jira Issue Assignee

• Jira Issue Identifier

• Jira Issue Link

• Jira Issue Reporter

Please note: it is not possible to edit Jira related property values in HubSpot.